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Q&A

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0:00 1:59

Forgot Your Password? #

  • Go to portal.beepec.com
  • Click “”Forgot Password?”” on the login page
  • Enter the email address associated with your account
  • Check your inbox for a password reset link
  • Click the link and set a new password

Tip: The reset link expires after a limited time. If it has expired, request a new one.

Google Sign-In Not Working? #

  • Make sure you’re using the same Google account email that’s registered with BEEPEC.
  • Clear your browser cache and cookies, then try again.
  • If you originally signed up with email/password, try logging in with your password first. Your Google account will be linked automatically if the email matches.

Account Locked or Access Denied? #

If you see an “Access Denied” message, your account may have been deactivated. Contact your account owner or reach out to our support team for assistance.

Common Upload Issues #

Files Not Uploading #

Check your internet connection: Uploads require a stable connection, especially for large files.
Try a different browser: We recommend Chrome, Firefox, or Edge for the best experience.
Disable browser extensions: Ad blockers or security extensions can sometimes interfere with uploads.

Upload Seems Stuck #

Large files (RAW, ZIP archives) may take longer. Look for the progress indicator.
If the progress bar is stuck for more than 5 minutes, refresh the page and try again. Your order draft is saved.

PayPal Payment Issues #

Pop-up blocked: PayPal opens in a new window. Make sure your browser allows pop-ups from portal.beepec.com.
PayPal account issue: Log into PayPal directly to check for account restrictions or pending verifications.
Currency mismatch: Ensure your PayPal account can accept payments in the invoice currency.

Balance Payment Failed #

Insufficient balance: The “Use Balance” button only appears when your balance covers the full amount. Top up your balance first.
Session expired: If you’ve been logged in for a long time, refresh the page and try again.

Still Having Issues? #

If none of the above solutions work, contact our support team with:

  • The invoice number
  • The error message you see (if any)
  • The payment method you tried

We’ll resolve the issue as quickly as possible.

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