---
title: "Q&A"
description: "## **Forgot Your Password?** - Go to portal.beepec.com - Click **\"\"Forgot Password?\"\"** on the login page - Enter the email address associated with your account - Check your inbox for a password reset link - Click the link and set…"
url: "https://beepec.com/portalkb/qa/"
updated: "2026-10-07"
category: Getting Started
---

# Q&A

## **Forgot Your Password?**

- Go to portal.beepec.com
- Click **""Forgot Password?""** on the login page
- Enter the email address associated with your account
- Check your inbox for a password reset link
- Click the link and set a new password

**Tip:** The reset link expires after a limited time. If it has expired, request a new one.

## **Google Sign-In Not Working?**

- Make sure you're using the same Google account email that's registered with BEEPEC.
- Clear your browser cache and cookies, then try again.
- If you originally signed up with email/password, try logging in with your password first. Your Google account will be linked automatically if the email matches.

## ****Account Locked or Access Denied?****

If you see an **"Access Denied"** message, your account may have been deactivated. Contact your account owner or reach out to our support team for assistance.

## **Common Upload Issues**

### **Files Not Uploading**

**Check your internet connection**: Uploads require a stable connection, especially for large files.
**Try a different browser**: We recommend Chrome, Firefox, or Edge for the best experience.
**Disable browser extensions**: Ad blockers or security extensions can sometimes interfere with uploads.

### **Upload Seems Stuck**

Large files (RAW, ZIP archives) may take longer. Look for the progress indicator.
If the progress bar is stuck for more than 5 minutes, refresh the page and try again. Your order draft is saved.

### **PayPal Payment Issues**

**Pop-up blocked:** PayPal opens in a new window. Make sure your browser allows pop-ups from **portal.beepec.com.**
**PayPal account issue:** Log into PayPal directly to check for account restrictions or pending verifications.
**Currency mismatch:** Ensure your PayPal account can accept payments in the invoice currency.

### **Balance Payment Failed**

**Insufficient balance:** The "**Use Balance**" button only appears when your balance covers the full amount. Top up your balance first.
**Session expired:** If you've been logged in for a long time, refresh the page and try again.

### **Still Having Issues?**

If none of the above solutions work, contact our support team with:

- The invoice number
- The error message you see (if any)
- The payment method you tried

We'll resolve the issue as quickly as possible.