Frequently Asked Questions
Answers about files, ordering, payment, revisions, and support.
About Beepec
Where is your company located?
We are Real Estate Photo Editing Company and located in Hanoi, Vietnam.
How can I contact you?
- Email: contact@beepec.com or sales@beepec.com
- Chat with us through the chat icon at right bottom
- Facebook Messenger, Instagram chat
Do you work 24/7?
- Monday – Saturday: Open
- Sunday: Open 07:00 PM to 12:00 AM (CST time)
Orders & files
How can I send my files to you?
You can upload your files via Google Drive, Dropbox or Wetransfer and then export a shared link to add to order information section or use our uploader in Client portal.
File format
We can work with all types of photos: JPG, TIFF, PSD, PNG or DNG, CR2, CR3, ARW,NEF, RAF, ORF, RW2... RAW files from all camera brands/models, and video raw format.
What is your turnaround time?
- Real Estate Photo/Portrait/Panorama Editing and Virtual Twilight services: 8-10 hours.
- Video/Slide show Editing, Virtual Staging, Floor plan and Renovation: 12-24 hours
Do you have rush delivery service?
In case, you need a rush delivery, please inform us first so that we can arrange our work and prioritize your order if it is possible. After that, we will check with our team and let you know if we can proceed with it or not.
Free trial?
We are offering a free trial for 02 services:
- Real Estate Photo Editing: 03 photos
- Virtual Twilight conversion: 01 photo
Quality & data
What if I am not happy with your output's quality?
In that case, we'll fix them until you are satisfied with the correction. Small changes will not be charged.
Otherwise, we always try our best to maintain stable quality with our guidelines and follow customers’ editing style/instruction.
Can I choose one editor for all of my projects to get the output's stable quality?
Our editors have been trained to have the ability of keeping pace with all customers’ editing style. Besides, we strictly follow 3 steps (Editing - Quality Assurance - Quality Control) to ensure the stable quality throughout our workflow. So all of our editors can edit and follow your editing style smoothly.
Can you ensure that my data will be secured?
Yes, we can. We can ensure that your original and edited photos will not be published/advertised or accessible to any third-party or any persons who don't have authority without your permission.
How long do you keep my edited ones?
We always keep our clients’ outputs for 60 days. Feel free to contact us if you can't get your outputs in your shared link.
Pricing & payment
How much do you charge per photo?
Our pricing is from 0.69 USD as a net flat rate. Besides, we always suggest our customers get a free trial so that we can evaluate the inputs following clients' requests to have a specific quotation.
Are there any other fees or taxes in your products’ pricing?
The pricing that we give you is the net flat rate, meaning it doesn't include any fees. In case, it has any extra fees, we will inform you.
Which currencies are you using?
We are now using USD in all transactions.
Which payment method do you use?
We are using PayPal as the main payment method. After each job is completed, we will send you an invoice link that helps you easily track and make payment.
Besides PayPal platform, you can send your payment by using Wire Transfer or Wise.
Can I make my payment in advance or forward?
According to our policy, for your first order, please make a deposit in advance for 50%-100% of the total payment amount. And for your next orders, you can make your payments after that order has been completed.
Still have a question?
Send us a message and we’ll route your inquiry to the right team.
Existing clients can place orders here.