You will find out how BEEPEC manages Photo Quality Process in this article.
What clients always look for when outsourcing their photos is a high-quality product. BEEPEC completely gets the point, so every single photo will go through a tight quality control process before delivering.
The process starts with the first “soldiers” in the frontline: our Customer Service Officers (or CSOs). All of our CSOs are graduated with a college-level degree in English and able to communicate with customers quite well.
So when clients send us a new order, they will translate their guidelines and send them to our editors. This is the first step to ensure that our editors understand the clients’ ideas.
First first thing, our editors are going to apply the standard editing process to all jobs.
Whether they are brackets or single photos, we will adjust these elements: white balance, brightness, highlight/shadow, etc. By doing so, we can make sure that the final quality will be consistent throughout. This is the reason why we can handle a large amount of work without degrading quality.
Building a customer database is also important in keeping consistency and customizing different styles for our clients. BEEPEC is going to note down the preference during the time working with clients. Our editors will have to read through customer styles before starting to work on any orders.
QUALITY ASSURANCE CHECKLIST
After our editors finish editing the photos, our quality assurance executives (QAs) will revise the entire job for any editing error that is still there. Next step, our QAs will send the job to the next round of checking. Our leaders of the editing team – who have over 10 years of experience in the field – will do another double-check before officially sending it to the CSOs.
At the last step, our CSOs will go through the photos one last time to ensure that we did not miss any of the clients’ instructions.
Now, you might wonder if our complicated checking process meets the standard turnaround time. Yes, it does. From the beginning to the end, we will complete all of the steps within 12-15 hours for real estate photo editing.
QUICK TURNAROUND TIME
Along with high-quality outputs, quick turnaround time is the second most important criterion when new customers reach out to BEEPEC. Our turnaround time is roughly 10-12 hours, but it also could be flexible in special cases.
If there are last-minute projects, our team would give it a priority so that it could be delivered sooner than the normal delivery time. The most important thing, one of our mottos, is rushing in time but not in quality. BEEPEC will allocate its resources to have that project finished while ensuring it is processed and reviewed just as the normal ones.
FIXING REVISION
A key part of controlling the quality of our work is fixing revisions. Though the clients have received the final images, that project is still not yet closed. Sometimes, clients send us adjustment requests post-delivery.
In that situation, our team will check the comments to see whether we missed the initial instructions or they are new requests touched up. Our editors will revise the photos accordingly. After the corrections are complete, our QAs will judge them one more time before sending them to the final place.
For the first time working with BEEPEC, many clients wondered if the revisions would cost an extra amount. Please worry-free! In this case, we won’t charge you any extra fee if the updated instructions do not belong to our retouching services, like object removals or adding items, etc. Our team will send you an email for each case if any request costs you an additional amount.
